The customer service is amazing! My daughter and I were so disappointed we wouldn’t be able to enjoy our tradition of birthday shopping in the store (due to Coronavirus). Fortunately the online shop is amazing, the order was ready and expertly wrapped in no time. Called when we got there and they loaded it up. Taking all precautions with distancing and assuring me the pen was sanitized (even forewarning me that I’d have to sign just in case I wanted to bring my own pen). One of the toys didn’t work properly and the company hadn’t gotten back to us after a couple of days. My daughter had been so excited about the toy so I checked to see if they could exchange it instead of waiting for the manufacturer, they did and it made our day, week. I’ve been listening to both of my daughters laugh and squeal in delight over this remote controlled lizard running and chasing them. In these crazy, uncertain, scary times I will be forever grateful for the store and the MUCH needed and essential joy, happiness, and normalcy they have provided to us.